Clear information handling for decision work that depends on trust.
This Privacy Policy explains how Ministry of Insights collects, uses, stores and protects personal information when you use this website, contact us, or engage with our decision intelligence, AI simulation and assurance services.
We collect what we need to communicate, assess fit and deliver the work.
MOI works with sensitive organisational context, stakeholder information and decision material. Information handling must be deliberate, limited and accountable.
This page is designed for New Zealand and Australia-facing professional services. It should be reviewed against your legal requirements before publication.
We may collect your name, email, phone number, organisation and message when you contact us.
We may receive documents, notes, stakeholder information or business context needed to assess and deliver MOI work.
Website tools may collect standard technical information such as browser, device, pages visited and referral source.
You can contact us to ask about personal information we hold and request correction where appropriate.
Ministry of Insights Privacy Policy
Last updated: May 2026
This Privacy Policy applies to the Ministry of Insights website and to enquiries, conversations and professional services provided by Ministry of Insights. Ministry of Insights operates as part of the wider Changeable ecosystem, which also includes Changeable and Zero to AI.
We may collect personal information that you provide directly, or that is reasonably necessary for us to respond to an enquiry, assess whether MOI can help, or deliver a service.
We use information for legitimate professional purposes connected with enquiry handling, service delivery, relationship management, website operation and improvement.
MOI work may involve business-sensitive, operational, stakeholder or decision material. We treat this material as confidential unless otherwise agreed, required by law, or clearly already public.
Where a project involves sensitive information, specific handling expectations should be confirmed in the engagement scope, confidentiality terms or service agreement.
MOI uses AI-supported tools to assist with synthesis, comparison, scenario modelling, pattern detection and decision analysis. AI is used to support human judgement, not replace it.
Where client or stakeholder information is used in AI-supported work, MOI aims to apply reasonable minimisation, relevance and confidentiality practices. See the Ethical AI Policy for more detail about responsible AI use.
We do not sell personal information. We may share information where reasonably necessary for professional service delivery, website operation, legal compliance, security, or with your permission.
We take reasonable steps to protect information from unauthorised access, misuse, loss or disclosure. This may include access controls, secure cloud storage, password protection and limiting information access to people or systems that need it for the work.
No method of electronic storage or transmission is completely risk-free. If highly sensitive material is involved, handling requirements should be discussed before it is shared.
We keep information only for as long as reasonably required for the purpose it was collected, including enquiry handling, service delivery, business records, legal obligations, dispute management or legitimate professional reference.
Retention periods may vary depending on the type of material, engagement terms and legal or operational requirements.
You may contact us to ask what personal information we hold about you, request correction of inaccurate information, or raise a privacy concern.
We may need to verify your identity before responding, and some requests may be subject to legal, confidentiality or practical limitations.
The website may use cookies, analytics, performance or security tools to understand how visitors use the site, improve content and maintain security. You can usually control cookies through your browser settings.
This website may link to other websites, including Changeable, Zero to AI and relevant professional resources. We are not responsible for the privacy practices or content of third-party websites.
For privacy questions, correction requests or concerns, contact Ministry of Insights through the Contact page, email hello@changeable.co.nz, or call 0800 437 675.
AI use should be deliberate, limited and accountable.
MOI’s work depends on trust. AI-supported analysis is used to improve decision quality, but client and stakeholder information should be handled with care, relevance and proportionality.
Use only the information reasonably needed for the analysis, decision context or service being delivered.
Separate public information, client-provided confidential information and personal information when evidence handling requires it.
Use human judgement to interpret AI-supported outputs and avoid treating automated output as final advice.
Where relevant, explain how AI-supported analysis contributed to the work and what remains a human judgement call.
Contact MOI before sharing highly sensitive information.
We can discuss what is needed, how it should be handled, and whether a separate confidentiality or service agreement is appropriate.
Privacy sits inside a wider decision assurance and responsible AI system.
Review the related pages below for information about responsible AI, decision support, AI simulation and practical implementation.