Why Public Sector AI Projects Fail: They Are Designed for Committees, Not Citizens
In the public sector, artificial intelligence holds enormous promise: faster processing of citizen applications, more accurate risk assessments in social services, predictive maintenance for infrastructure, and efficient allocation of limited resources. Yet across governments worldwide—including in New Zealand—many AI initiatives...
The Death of the “Digital Transformation Project
A case for continuous, small-scale automation cycles For more than two decades, organisations have invested in large, multi‑year “digital transformation” programmes. They usually start with energy, ambition, and executive sponsorship. They are launched with glossy roadmaps, new platforms, and ambitious promises about efficiency,...