Operational Truth Over Documentation
Why reality must come before process, and why “documentation theatre” quietly destroys transformation Introduction: Why documentation is not the same as truth Most organisations have no shortage of documentation. Process maps.Standard operating procedures.Service catalogues.Policy manuals.Playbooks.Operating model diagrams. And yet,...
Decision Assurance: Why NZ and Australian Organisations Need to Simulate Decisions Before They Transform
Most organisations don’t fail because they chose the wrong strategy. They fail because they approve decisions without understanding how those decisions will play out once reality gets involved. Reality meaning: people (capacity, behaviour, adoption) systems (constraints, data quality, integration debt cost (hidden effort, rework,...