Operational Truth Over Documentation
Why reality must come before process, and why “documentation theatre” quietly destroys transformation Introduction: Why documentation is not the same as truth Most organisations have no shortage of documentation. Process maps.Standard operating procedures.Service catalogues.Policy manuals.Playbooks.Operating model diagrams. And yet,...
Decision Assurance: Why NZ and Australian Organisations Need to Simulate Decisions Before They Transform
Most organisations don’t fail because they chose the wrong strategy. They fail because they approve decisions without understanding how those decisions will play out once reality gets involved. Reality meaning: people (capacity, behaviour, adoption) systems (constraints, data quality, integration debt cost (hidden effort, rework,...
Decision Assurance Lab Case Study
Stress Testing a High Stakes Investment Before Committing Client A large organisation planning a significant multi year investment in a new digital platform and operating model. Challenge The organisation was close to a decision on a major spend that would: Replace several legacy systems Change how multiple teams worked day to day Lock...
Consult Lab Case Study
Turning Technical Expertise into Clear, Confident Proposals Client A New Zealand based engineering SME providing design, advisory, and project delivery services to councils, utilities, and private developers. Challenge The firm had a strong technical reputation, but its consulting work was underperforming. Common issues included: Highly...
Engage Lab Case Study
Rebuilding Trust Through Smarter Engagement Client A large public facing organisation responsible for essential services and long term community projects. Challenge The organisation was preparing to consult on a series of contentious changes: pricing updates, service redesign, and infrastructure projects that would affect multiple...
Change Lab Case Study
De-Risking Transformation in a Complex Enterprise Client A large enterprise organisation with multiple business units, legacy systems, and operations across several regions. Challenge The organisation was planning a major transformation program involving new technology platforms, process redesign, and changes to roles and...
Insights Lab Case Study
Smarter Decision Making for a Growing SME Client A New Zealand based SME operating in a competitive service industry. The business employed approximately 25 staff and was experiencing rapid growth, increasing operational complexity, and rising cost pressures. Challenge The business had reached a point where “gut feel” decision making...
Local Government Scenario Simulation: The Civic Lab
Client A mid-sized local government organisation responsible for community services, infrastructure planning, and long-term regional development. Challenge The organisation was facing increasing pressure to make faster, more defensible decisions on complex community issues. These included: Conflicting stakeholder priorities Budget...
The Church of AI Hype: Where Gurus Preach and Nothing Ever Changes
There is a new religion in town. Sunday is now a LinkedIn carousel, the pulpit is a keynote stage, and the sermon is a breathless promise that AI will disrupt, transform, revolutionise and reimagine absolutely everything. Then Monday arrives. Your inbox is the same. Your workflows are the same. Your customers are the same. The …...
The LinkedIn Prompt Bros Are Not Your Strategy
There is a particular species in the modern AI ecosystem. They live in carousels, talk about hacks, and promise that these 35 prompts will transform your business. They are loud, confident, and disconnected from how real organisations work. This article explains why prompt packs are not a strategy, and how to move from one-off novelty...